Panel: The Pro and Con of automation on service and user experience

Panel: The Pro and Con of automation on service and user experience

With the development of technology and change of market trend, traditional corporate travel management now face various opportunities and challenges. Therefore, automation becomes one of the most assignable part. How to advertise automated services, apply the latest technologies and manage the prospect? What kind of changes will be brought to corporate travel area? The session will share with attendees the opinions of senior managers from end-user, airlines and hotel group.

Moderated by:
Sophie Liu, Director, Account Management, BCD Travel China

Panelists:

Judy Liu, General Manager, Corporate & Partner Sales-China, Delta Air Lines

Jacob Hu, Mobility Manager APAC, Indirect Materials & Services Asia Pacific, OSRAM Asia Pacific Management Company

Liu Yang, Travel management Specialist Corporate Human Resources Region Asia Pacific, ZF （China） Investment Co., Ltd

Wye Yin Tan, Head of Sales, Greater China, InterContinental Hotels Group

Speaker:

Mr. Jacob Hu	Ms. Judy Liu	Ms. Wye Yin Tan
Ms. Liu Yang	Ms. Sophie Liu